A happy team means happy clients

Since Barry set up the company in 2007, making sure San-iT is a great place to work has always played an important role in how the business is run. We believe a ‘People First’ approach means a happy team and happy clients, because we recognise an engaged team will be more productive and motivated.

So, to ensure we’re getting things right and to gauge our efforts, we run regular employee engagement surveys.

Our latest survey revealed some incredibly encouraging results, especially considering that the past 18 months have seen such significant challenges for everyone due to the COVID-19 Pandemic.

We score our surveys in a similar fashion to the Net Promoter Score System. Each member of the team is given a survey, and asked to rank their experience between 1-10, with 1 being the lowest and 10 being the highest.

A score of 6 or below signifies an employee is not engaged, 7 denotes partial engagement, and scores of between 8-10 denotes engaged and super-engaged.

We are really pleased with the results and are happy to share them.

Enjoyment at Work and Job Satisfaction:

In a very challenging year, we were overjoyed with our scores in this category, with over 79% of our team rating their enjoyment and satisfaction between 8-10.

Our team member feel valued in their respective roles, which is reflected in the score of 8.53, and are proud to work for San-iT (8.67 overall score), which gives us the confidence we’re getting things right.

Wellbeing, Progression and Training:

Staff wellbeing is incredibly important to us. A happy team is a productive team. However, we also realise that life isn’t only about work, and that supporting our team’s overall wellbeing – including rewarding them with ‘Sanity Days’ each year to learn something new, volunteer or participate in activities that boost our mental health – is vital.

We are always looking at new initiatives to support the wellbeing of our team, and we are delighted with the results of this part of our survey.

Our employees believe that San-iT is considerate of family situations (9.4), and believe that if they have a personal issue, our senior management team are sympathetic and keen to help (9.0).

They also believe that they have sufficient opportunities for their voices to be heard (8.8) and believe that they are being kept informed of what is going on in the company regarding their progress. They also believe that they can progress in the organisation (8.0).

Purpose and Values:

Purpose and values are what drive us on a day-to day basis. We believe in putting people first, that there are no egos here, and that we foster an environment that embraces change. Therefore, we are glad to see that our team trust us to behave in ways that are true to our values of ‘People First’ (8.73), ‘No Egos’ (8.73) and that we ‘Embrace Change’ (9.07).

Whilst these results are really positive, we also realise that employee engagement and support is an ongoing process, and that we cannot rest on our laurels. We will continue to work towards improving the way we support our clients and our teams and deliver a service that is true to our values.

Our people are our most valuable asset, and we are pleased that they feel supported, engaged and content in their roles.

Find out more about our culture here, and if you’re interested in joining our team, we’d love to hear from you.