How to Switch to a New IT Solution Provider
We realise that switching your IT provider can seem daunting or like a lot of work, which is why we are making at easy as possible with our simple step by step guide…
Why should I switch IT provider?
People change their IT provider for a number of reasons. A lot of people come to us after receiving poor service from their current provider. This could be down to lack of expertise, poor response time or lack of proper account management.
Do they have a proper understanding of your business and your needs?
Or perhaps you’ve been with your current provider for a while and don’t know what else is out there. Many people find that when they switch providers they realise have been paying excessive or hidden charges. These are all things to consider.
Can I Switch my IT Solution Provider Mid-contract?
This generally depends on the contract you are entered into (and if you have one in the first place). If you have received poor service from your current IT provider, then it should be relatively easy to get out of a contract, regardless of the terms.
How Long does it Take to Move to a New IT Solution Provider?
If you do decide to switch, the transition can be relatively seamless if your current IT provider co-operates and provides all the information we require quickly, but don’t worry… we can talk directly to your existing provider and deal with all of this on your behalf. We have a detailed onboarding document that makes the transition as seamless and hassle free as possible. As part of this we provide a full network security audit.
What else should I consider before I switch?
Key things to consider are…
- Be clear of the reasons why you are switching so any issues can be addressed and rectified with your new provider.
- Have a detailed list of any assets with serial numbers and warranties noted down. We can help manage this process via our remote management software.
- Gain a full list of usernames and passwords to your accounts.
- Discuss issues you have experienced in the past/pain points for the business with your new provider so any problems are identified early on and a solution put in place.
- Finally, it’s a good idea to gain an understanding of IT processes before you switch providers. It is helpful to have knowledge of things like backup and disaster recovery so you know exactly what services you need.
What else should I consider before I switch?
Key things to consider are…
- Be clear of the reasons why you are switching so any issues can be addressed and rectified with your new provider.
- Have a detailed list of any assets with serial numbers and warranties noted down. We can help manage this process via our remote management software.
- Gain a full list of usernames and passwords to your accounts.
- Discuss issues you have experienced in the past with your new provider so any problems are identified early on and a solution can be put in place.
- Finally, it’s a good idea to gain an understanding of IT processes before you switch providers. It is helpful to have knowledge of things like backup and disaster recovery so you know exactly what services you need.
When you switch to San-It you benefit from…
- Flexible agreements – Yes that’s right… No lengthy contracts! We much prefer it when our customers stay because they want to (and they do). With San-It you are free to end services at any time, as long as you give us month’s notice.
- Ad-hoc support – If you’d rather not commit to a regular monthly payment, we’re equally happy to provide support as and when you need it.
- 60 day guarantee – We’re so confident you’ll be happy with what we do that we offer 60 day money back guarantee.
If you’re thinking about switching providers, we are always happy to have a no obligation chat about IT support and how we could help your business. Give us a call on 0800 084 2575.
